Refund Policy

At InvestorReach, we want you to be completely satisfied with our service. This Refund Policy outlines the conditions and process for requesting refunds.

1. Refund Policy Overview

We offer a 7-day money-back guarantee for all credit purchases, subject to the conditions outlined below.

2. Eligibility for Refunds

2.1 You ARE Eligible for a Full Refund If:

• ✅ You request a refund within 7 days of purchase
• ✅ You have used less than 10% of your purchased credits
• ✅ There is a technical issue preventing you from using the Service
• ✅ We are unable to deliver the Service as described

2.2 You ARE Eligible for a Partial Refund If:

• ✅ You request within 7 days but have used 10-50% of credits
• ✅ Refund amount = Purchase price - (Credits used × Price per credit)

2.3 You Are NOT Eligible for a Refund If:

• ❌ More than 7 days have passed since purchase
• ❌ You have used more than 50% of your purchased credits
• ❌ Your account was suspended due to Terms of Service violations
• ❌ You used the Service to send emails against our Acceptable Use Policy
• ❌ You're requesting a refund due to investor non-response (outcome not guaranteed)

3. What Counts as "Used Credits"?

Credits are considered "used" when:

• An email is successfully sent to an investor
• An email is delivered (even if not opened)

Credits are NOT counted as "used" when:

• Email bounces (hard bounce)
• Email fails to send due to technical error
• Campaign is in "draft" status
• Campaign is created but not started

4. Refund Scenarios

Scenario 1: Purchased But Changed Mind

Scenario 2: Tested the Service

Scenario 3: Technical Issue

Scenario 4: No Investor Response

Scenario 5: After 7 Days

5. How to Request a Refund

Step 1: Submit Refund Request

Email us at support@investorreach.ai with:

• Subject line: "Refund Request - [Your Email]"
• Your registered email address
• Razorpay payment ID (found in payment confirmation email)
• Reason for refund request
• Date of purchase

Step 2: We Review Your Request

Our team will:

• Verify your purchase details
• Check credit usage (via dashboard)
• Confirm eligibility based on our policy
• Respond within 2 business days

Step 3: Refund Processing

If approved:

• Refund initiated within 2 business days
• Funds credited to original payment method
• Processing time: 5-7 business days (depends on bank)
• You'll receive email confirmation

Step 4: Account Closure (Optional)

After refund:

• Your remaining credits will be deactivated
• Your account remains active (unless you request deletion)
• You can repurchase credits anytime

6. Special Circumstances

6.1 Service Downtime

If our Service experiences significant downtime (>24 hours):

• We will extend your credit validity (if applicable)
• Or provide additional free credits as compensation
• No refund needed - we'll make it right

6.2 Email Deliverability Issues

If your emails consistently land in spam due to our technical issues:

• We'll work with you to fix the problem
• Provide free credits for re-sending
• Full refund if issue cannot be resolved within 7 days

6.3 Account Suspension

If your account is suspended for Terms of Service violations:

• No refund for unused credits
• However, if suspension was in error, full refund applies

6.4 Duplicate Charges

If you were charged twice for the same purchase:

• Full refund of duplicate charge (no questions asked)
• Processed within 1 business day

7. What Happens After a Refund?

7.1 Credit Deactivation

• All unused credits will be removed from your account
• You cannot send any more emails using refunded credits

7.2 Campaign Data

• Your campaign data is retained for 30 days
• You can export your data before it's deleted

7.3 Account Status

• Account remains active (downgraded to Free plan)
• You can still login and view past campaigns
• You can repurchase credits anytime

8. Non-Refundable Items

The following are NOT refundable:

• ❌ Credits used for emails that were successfully sent
• ❌ Custom email templates (if you opted for Business plan custom services)
• ❌ Dedicated account manager time (Business plan)
• ❌ Third-party service fees (Razorpay payment gateway charges)

9. Refund Processing Timeline

Note: Bank processing times vary. If funds don't appear within 10 business days, contact your bank with the refund reference ID we provide.

10. Alternatives to Refunds

Before requesting a refund, consider these options:

10.1 Free Campaign Review

Not getting results? We'll:

• Review your pitch and targeting for free
• Suggest improvements to email content
• Help optimize your campaign strategy

10.2 Credit Freeze

Need a break?

• Your credits never expire
• Use them whenever you're ready
• No need to rush or lose money

10.3 Plan Downgrade

Bought too many credits?

• Contact us to discuss a partial credit transfer
• We may be able to adjust your plan

11. Refund Exceptions

We reserve the right to deny refunds in cases of:

• Repeated refund requests (possible abuse)
• Fraudulent payment or chargeback history
• Violation of our Terms of Service
• Misuse of the Service (spam, illegal activities)

However, we'll always communicate the reason and offer to resolve any legitimate issues.

12. Chargebacks

Please contact us before initiating a chargeback.

If you dispute a charge with your bank without contacting us first:

• Your account will be immediately suspended
• We will provide transaction proof to your bank
• You may be charged a chargeback fee
• Future purchases may be blocked

We're committed to resolving issues fairly. Give us a chance to help before filing a dispute.

13. How to Contact Us

14. Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

Material changes will be communicated via:

• Email notification
• Dashboard notification
• Website announcement

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